I have a STORM™ automatic top off system and I am considering adding a ROCv™ automatic replenishment module. I’m concerned about what might happen if the power to my house is lost: will the ROCv™ continue to fill my top off basin beyond the maximum level since the STORM™ can’t disable it when the power is off?
My top off system tries to replace water removed by my RENEW™ system with fresh water. Why is it doing this?
I don’t have a reverse osmosis filter. Can I still use the ROCv™ replenishment module to fill up a top off tank?
The description for your level sensor shrouds states that they’re compatible with many float switches. What switches are compatible? Also, how deep will the hanger for the shroud hanger extend?
The current version firmware for the STORM™ Specialized Top Off & Replenishment Module is v1.5.
Most orders are shipped via USPS or FedEx unless other arrangements are made. You should receive a tracking number via email directly from the carrier, but if you do not please contact us and we’ll be able to provide the tracking information to you. At our discretion, we reserve the right to utilize an alternate shipping method as needed to provide you the best service possible. An example of this may be using an alternate service that is available on a weekend so that you receive your order more quickly. If you wish to specify that only a certain carrier is used, please indicate your preference when you place your order.
Items that have been opened but unused and never installed can be accepted within 30 days of placing the order with a 15% reconditioning fee. A refund for the purchase price of the item, minus the reconditioning fee, will be issued after the return is inspected and confirmed as unused. If it is determined upon inspection that the item has been installed, used, or damaged, we reserve the right to refuse the refund request and will contact you to arrange to have the unit shipped back to you. Please understand we cannot and will not resell open items as new product, even if never used, and therefore the reconditioning fee is necessary.
No returns of items that have been installed, used, or damaged will be accepted.
Gift Certificates are redeemable for merchandise only and may not be redeemed for cash.
Please note that all returns must be authorized in advance. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Please keep in mind that our systems are designed for use with 120VAC, 60Hz electrical supply (mains) with North American style plugs. Therefore, depending upon where you live, it may be necessary to use an electrical transformer suitable for use with sensitive electronics. We do not carry transformers, so they must be purchased separately. The pumps and peripheral devices you select to use with our systems must also be 120VAC, 60Hz devices with North American style electrical plugs.
Unfortunately due to the wildly varying output quality from these transformers, their use will void your warranty. We will still be happy to support your system, but please understand that all costs associated with electrical repairs will be at your expense.
Additionally, there will be customs fees associated with international orders. Usually these will consist of a brokerage fee and any taxes that may be collected by your national and/or local agencies. These fees are determined by your country’s customs agency and are generally billed by the shipping carrier, often in the form of a COD. These fees are in addition to normal shipping fees, and can in some instances be quite high. Therefore, we encourage you to contact your country’s customs agency to get an estimate of the customs fees for the products you intend to order.
If you live outside the United States and you do not see your country listed during checkout, please contact us via email on our contact page and we will be happy to assist you.